On March 1, EvergreenHealth’s 24/7 Nurse Navigator & Healthline was recognized for its community impact by Seattle Business at the 10th annual Leaders in Health Care Awards event.
In addition, EvergreenHealth was recognized at the event by the Washington Health Alliance, an organization that aims to promote health and improve quality and affordability, as one of the state’s top four ranked primary care groups for patient experience.
This year, EvergreenHealth’s 24/7 Nurse Navigator & Healthline earned the Silver honor for its achievements in delivering medical care to underserved individuals and communities.
“It is always an honor to be recognized among our region’s exceptional leaders in health care, and this distinction is especially meaningful for its impact on our community,” Bob Malte, CEO of EvergreenHealth, said in a press release. “We regard our role to serve the community’s health care needs as a privilege and great responsibility, and we are proud of our Healthline providers, who embrace this accountability by providing all local residents with access to quality care and resources.”
Nurse Navigator & Healthline is a round-the-clock nurse consultation and referral service that guides callers to the most appropriate level of care. As a free community resource, it provides a pathway to help remove barriers to care by sharing health care information, often accompanied by recommendations for cost-effective services, while also preventing unnecessary emergency room or doctor’s visits.
In addition to serving as EvergreenHealth’s 24-hour on-call nurse triage line, Healthline aims to connect community members to health education resources and programs. The organization was one of two providers in the Puget Sound region to outscore the state average in all five survey measures that go into the “Patient experience at the doctor’s office” score.
“We are incredibly honored to be among the highest rated providers by those we serve,” Malte added in a press release. “Achieving this result is a team effort, earned by the hard work and dedication of every provider, staff member and volunteer to fulfill our organizational commitment to creating personal relationships with patients and their families—truly enhancing the health and well-being of every life we touch.”
For more information on EvergreenHealth’s commitment to delivering an exceptional patient experience, visit www.evergreenhealth.com/except
For the full list of Seattle Business’ 2018 Leaders in Health Care Award nominees, visit www.seattlebusinessmag.com/201
